"No any enterprise as IBM brings an enormous impact on human way of life and world industry." United States "Times" has commented on IBM .This is the highest esteem on enterprise. Actively help the staff personal growth, to realize the value of staff and business development of organic integrated, is the real secret of success. IBM is the case, Fortune 500 companies, without exception, too. Even many companies, Make employees into one of the core competitiveness of enterprises and into their corporate cultures, to curing, precipitation permanently retained.
In China, far-sighted entrepreneurs have long recognized this. Chairman and CEO of Haier Group Zhang said: "Haier's overall business goals to achieve, it is necessary to achieve personal career plans and employee career planning Haier unity." Lenovo today's development, one of the most important reason is that put the pursuit of individual employees into long-term development "(Liu's words).
Nowadays many people have been tirelessly searching for the best platform for their development, the salary is not the only factor to consider! Prepare for the future, laying the foundation for the success, to self-confidence, to a sense of accomplishment, development, growth, has become the focus of their concern.
Came to VIFA, attractive by the company's corporate culture - win-win , the company's strategies and objectives of 10 years. At the same time, I realized VIFA is the development platform, which I have been looking for till now So hesitate to come here. Here is the leadership of care, touched everyone's enthusiasm.
My job is customer service. The highest level of customer service is customers can not do without you. At the first, slowly familiar with the company's operation, the company's processes .With the help of leaders and colleagues I slowly to know the work for customers, operating some orders. As we know, a job, not just to complete this process, but also to solve some issues, more often exercise our ability to resolve the matter. For example: Some of the product discontinued, some delivery too late, and so on. These issues are colleagues with the help of all the solutions, and are now experiencing these problems, would not be nervous, very easy to handle. This is just a small part of customer service work. The final task is to customer service to the customer what they need to help customers solve problems. So we not only need to hand things to the guests, but also do follow-up service, guest comments, suggestions, and guests need to be answered in sales in some of the problems. Customer Service is a continuous process. We also need to constantly deal with customers in the process, understand customers, to understand his market and provide what he needs. In fact, we hope that through cooperation the customer's business is getting better, but also long-term strategic cooperation, as each guest partner, not only provides the products to the customers needs, but also want to offer some new products to expand the guest of the market. Yes, in the process I made some mistakes, for example, accidentally get some of the less number of parts. But I now understand this matter, the parts ready for guests. Guests the ultimate solution for our speed of response and ability to very satisfied. Indeed, we can not guarantee that each service, no problems, but if they find any problems, we will first address to the guests a satisfying result.. In any case, we have from the customer's point of view the sake of solving problems.
I have grown a lot in VIFA,I want to realised my dream in VIFA with his development .
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