I can't  Login:                    

Please follow the following instructions:

Check your login details. Your login username is the email address you used for registration.

It might be a problem caused by VIFA system maintenance - Please wait 30 minutes and try again.

Ensure that cookies from www.vifachina.com are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact customer service and a customer service representative will help you to resolve the issue.

TIP: If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.

If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

If you have forgotten your password, please go here to get a new password.
www.vifachina.com

Canceling an order:         

Cancel Your Order Before Payment
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order After Payment
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible

Change Your Order After Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
To add Items to your order without canceling any previous items, contact us. There is no charge for this service.
Contact: submit a request

Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy.